RAG: From Concepts to a Bedrock + OpenSearch Serverless Build
Large Language Models are extraordinary generalists, but they fail predictably in two cases: when asked about information they have not seen during training, and when that information has changed since their cut-off date. Fine-tuning, the practice of furt...
Implementing Amazon Connect to deliver an optimised Patient Transport Advice Service
A major UK Healthcare provider commissioned Monstarlab to elevate the Contact Centre experience for an NHS-funded Patient Transport Advice Centre (PTAC), acknowledging the critical need for a digitally-enabled transformation to modernise and broaden servi...


